Deleting your RouteRound account
This page exists so you can find out how to delete your account, and what that does, without installing anything. Google Play requires it; it is also just the honest thing to publish.
Last updated: 3 August 2026
Delete it yourself, from inside the app
Settings → your account → Delete my account.
You type your account email to confirm. There is no undo and no grace period — when it finishes, it is done.
What that deletes
- Your cloud backup, and every earlier snapshot of it in our backup history
- The files in your storage folder — job photographs, drawn signatures and photographs of qualification certificates
- The mirrored schedule your own customers see in the client portal, along with the completed-job records and requests attached to it
- Your sign-in account itself
If you share a workspace with colleagues who are still in it, the workspace and its data stay with them — it is theirs as much as yours. Where you were the owner, ownership passes to another member. If there are colleagues but nobody who can take it over, we refuse the deletion and tell you, without deleting anything, rather than take a team's records down with your account.
What it does not delete, and we would rather say so
- Your customers' portal sign-ins. When you first share a schedule with a customer, an account is created for their email address so they can sign in. Deleting your account does not remove theirs. Ask us and we will.
- Your payment record at Stripe. If you subscribed, Stripe holds a customer record with your email address and billing address as a controller in its own right. Deleting your RouteRound account does not touch it. Cancel your subscription before deleting, or ask us and we will.
- Anything on your own device. Deleting the account clears the cloud copy. The app also offers "Sign out and remove from this device" for the local one, and the two are deliberately separate.
- Records you are required by law to keep. Waste transfer notes, spray records and similar have statutory retention periods that are your responsibility as the business. Export anything you need before deleting.
Deleting one thing rather than everything
Removing a single site, job, photograph or person from an account that carries on is not something the app can do to the cloud copy on its own. Email us and we will do it by hand, within 14 days.
If you cannot sign in
Email privacy@routeround.co.uk from the address the account uses. We will verify it is yours and complete the deletion within 30 days — usually far sooner.
If you write from a different address, we will need to establish that the account is yours before we delete anything, which is slower but is there to stop someone else deleting your business records.
How long anything survives
Backup snapshots are pruned automatically — the 20 most recent plus one a day for 30 days — but that pruning only runs when an account is still being used, so a dormant account's snapshots persist until the account is deleted. Deleting the account removes them all immediately.
Provider logs (our hosting and database suppliers) roll off on their own schedules and are not addressable per user.
RouteRound is operated by Desultory Ltd, registered in England and Wales, company number 17361684, registered office 133 Berrall Way, Billingshurst, England, RH14 9PQ.
Questions, or a deletion request: privacy@routeround.co.uk.