Subscription terms

Between:

(1) The Customer — the business that subscribes to RouteRound ("you", "your"); and

(2) Desultory Ltd, of 133 Berrall Way, Billingshurst, England, RH14 9PQ (registered in England and Wales, company number 17361684) ("we", "us", "our").

These are the terms on which we license RouteRound to you. Our Data Processing Agreement, Acceptable Use Policy and Privacy Notice form part of them.

Version: 1.2, effective 28 September 2026 — Desultory Ltd is now registered for VAT (GB527464476), and clauses 6.1 and 21 say so. Your price has not changed and nothing you owe has changed. Stripe remains the merchant of record: it still adds the VAT, still accounts for it under its own registration, and the VAT invoice you receive is still Stripe's. Clause 6.1 previously promised that if we registered, the checkout would say so and clause 6.6 would apply — the checkout is unaffected because the seller has not changed, so no 30-day notice is due and none is being given. We are recording that reasoning here rather than quietly dropping the promise.

You can save or print this page. Every version we publish stays available at routeround.co.uk/legal/terms.

1. What RouteRound is

1.1 RouteRound is subscription software for field-service businesses. It plans work across sites, runs jobs on site, records what was done with photographs and signatures, and produces the paperwork the sector requires. It runs in a web browser, installs as an app on a phone, tablet or desktop, and works offline.

1.2 We license it to you. We do not sell it, and you get no ownership in it.

1.3 What the service includes is what the product does on the day you use it, together with anything we have agreed with you in writing. Marketing copy is a description, not a specification.

2. Who may subscribe

2.1 Business customers only. RouteRound is sold to businesses for business purposes. By subscribing you confirm you are acting wholly or mainly for the purposes of a business, trade or profession.

2.2 You must be at least 18 and have authority to bind the business you are subscribing for.

2.3 Consumer legislation does not apply. Because this is a business-to-business contract, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to it. In particular there is no 14-day statutory cooling-off period. You can cancel at any time under clause 6 instead, and that is deliberately simpler than the statutory right it replaces.

2.4 If you are a sole trader, note that you are still an individual for data protection purposes, and our Privacy Notice applies to you as a person as well as to your business.

3. Making the contract

3.1 The contract begins when you create an account, or when you start a subscription, whichever comes first.

3.2 You accept these terms by ticking the box at sign-up, by completing checkout, or by continuing to use RouteRound after we tell you the terms have changed.

3.3 We record the version of these terms you accepted and when.

3.4 Your subscription runs month to month from the day you start it, and renews automatically each month until you cancel.

3.5 Contracting in a language. These terms are offered and concluded in English.

3.6 Electronic contracting formalities. As permitted for business customers by regulation 9(4) of the Electronic Commerce (EC Directive) Regulations 2002, you and we agree that regulations 9(1), 9(2) and 11(1)(a) do not apply to this contract. We still make these terms available to you in a form you can store and reproduce, which we cannot and would not contract out of.

4. Your account and your people

4.1 You are responsible for everything done under your account, including by your staff, subcontractors and anyone you give access to.

4.2 Keep sign-in credentials secure. Tell us at security@routeround.co.uk if you think an account has been compromised.

4.3 No per-seat charge. You may add as many members of your own team as you need at no extra cost. This is not an invitation to share one subscription across separate businesses — see clause 5.4.

4.4 Workspace ownership. Where you run a team workspace, the workspace and the records in it belong to your business, not to the individual who created it. If the owner leaves, ownership passes to a successor as described in our Privacy Notice and Data Processing Agreement. Read clause 10.3 of the DPA before you rely on account deletion to remove anything: it does less than the phrase suggests, and we say so there rather than here because that is where a data officer will look.

4.5 Portal users are not your subscription. People you share a schedule with through the client portal use RouteRound under our Acceptable Use Policy, not under these terms. You are responsible for who you invite.

5. What you may and may not do

5.1 You may use RouteRound for your own business, for as long as your subscription is current.

5.2 Everything in the Acceptable Use Policy applies to you and to everyone using your account.

5.3 You must not copy, decompile, reverse-engineer or attempt to derive the source code of RouteRound, except so far as the law says you may despite this clause.

5.4 You must not resell RouteRound, provide it as a service to another business, or share one subscription between separate businesses. If you want to run RouteRound on behalf of your clients, talk to us.

5.5 You must not attempt to circumvent rate limits, access other subscribers' data, or probe our systems. If you want to test our security, write to security@routeround.co.uk first — see our security.txt for how we handle reports.

5.6 You must not use RouteRound in breach of the law, or to store data you have no lawful basis to hold.

6. Price, payment and cancellation

6.1 Price. £29/month + VAT (£34.80/month inc. VAT). Desultory Ltd is registered for VAT under number GB527464476, but does not charge you VAT on this subscription — and those two facts sit together for one reason. Stripe sells RouteRound Pro as merchant of record: the supply to you is Stripe's, so Stripe adds the UK VAT at checkout, collects it, accounts for it under its own VAT registration, and issues the VAT invoice you receive — see section 21. Our registration covers our own supplies and purchases; it does not put us between you and Stripe. Stripe calculates the exact tax at checkout from your billing country and any VAT number you give, so £34.80 is the figure for a UK customer who supplies none; your total is shown to you on the checkout page before you enter a card. If the seller of record ever changes from Stripe to us, your checkout will say so and clause 6.6 applies.

6.2 Payment is by card, monthly in advance, through Stripe. We do not see or store your card details.

Billing went live on 25 August 2026 and this section now describes a service you can buy. Until that afternoon the Subscribe button returned "Billing isn't set up yet" and no subscription could be created; a live Stripe price and the keys behind it are now in place, so pressing Subscribe opens a real checkout that will really charge you. This paragraph previously said the opposite and was corrected the same day.

6.3 Cancelling. Cancel at any time from the billing portal, reachable from your account on routeround.co.uk and from inside the web app. The mobile apps do not carry a billing screen. There is no minimum term, no notice period and no cancellation fee. Your subscription runs to the end of the month you have paid for and then stops.

6.4 No refunds for part months. We do not refund the remainder of a month. If something has gone wrong, write to jack@routeround.co.uk — we would rather sort it out than stand on this clause.

6.5 Failed payment. If a payment fails we will retry and tell you. If it stays unpaid we may suspend cloud sync. Your data stays on your devices, and the field app keeps working on the device whether you subscribe or not.

6.6 Price changes. We may change the price. We will give you at least 30 days' notice by email before it affects you, and you can cancel before it takes effect.

6.7 Your first month is free. New subscriptions start with a 30-day free trial.

If you cancel during the trial the field app keeps working on your device, exactly as clause 6.5 says for any other lapse — what stops is cloud sync, not your access to your own records.

7. Your data

7.1 It is yours. You own the data you put into RouteRound. We claim no rights in it beyond what we need to run the service for you.

7.2 Where the data includes personal information about your staff, your customers or anyone else, you are the controller and we are the processor. Our Data Processing Agreement governs that, and it is a schedule to these terms. Where these terms and the DPA conflict on data protection, the DPA wins.

7.3 Export. You can export your data at any time from inside the app, in one click, in a format you can read without us. It is not quite everything, and we would rather say so here than have you discover it during a subject access request: clause 10.2 of the DPA lists what the export leaves out — portal sign-in times, the content of portal requests, portal member lists, backup snapshot history, and the device and member recorded against each backup. Ask us for any of that and we will produce it at no charge.

7.4 No training, no profiling, no analytics, no advertising. We do not use your data to train models, build profiles, run our own analytics or sell advertising. RouteRound contains no analytics or advertising code of any kind.

7.5 Feedback. If you send us ideas for improving RouteRound, we may use them without owing you anything. We will not identify you or your business without asking.

8. Our intellectual property

8.1 RouteRound, its name, its interface and its code are ours or our licensors'.

8.2 Documents the software generates from your data — risk assessments, transfer notes, reports, invoices — are yours. Blank templates we supply are ours, licensed to you for use with the service.

9. Availability and support

9.1 No service level guarantee, and we will not pretend otherwise. RouteRound is provided on a reasonable-endeavours basis. We do not commit to an uptime percentage, and we do not offer service credits. If you need a contractual SLA, tell us before you subscribe rather than after.

9.2 The point of the offline-first design is that a cloud outage should not stop a crew working. The field app runs on the device without a connection and syncs when it can. That is the mitigation we actually offer, and it is more useful than a credit.

9.3 Maintenance. We may take the service down for maintenance. We will avoid working hours where we can.

9.4 Support. Email jack@routeround.co.uk. We aim to reply within one working day. That is an aim, not a term of the contract.

9.5 Changes to the service. We may change, add or remove features. If we remove something you rely on, we will give you at least 30 days' notice by email, and you may cancel.

10. Compliance, safety and the paperwork the software produces

Read this clause. It is the most important one in the document, for both of us.

10.1 RouteRound is a record-keeping tool, not a compliance guarantee. It helps you produce risk assessments, waste transfer notes, equipment and vehicle checks, qualification records and your own custom forms. It does not certify that any of them is correct, complete, current or sufficient for your obligations.

10.2 The duties are yours. The duty of care in section 34 of the Environmental Protection Act 1990, the record-keeping requirements of the Waste (England and Wales) Regulations 2011, your obligations under the Health and Safety at Work etc. Act 1974, your carrier registration, your staff's qualifications and everything a client or an auditor requires of you remain entirely yours. We are not a waste producer, carrier, keeper, broker or dealer, and nothing in the service makes us one.

10.3 Check what the software produces before you rely on it. You are responsible for verifying that a document RouteRound generates contains what your obligations require, and for keeping it for as long as the law requires — currently two years for non-hazardous waste transfer notes and three years for hazardous waste consignment notes.

10.4 No AI writes your safety documents. RouteRound does not generate the content of a risk assessment. A person does, and that person is yours.

10.5 Regulation changes, and this feature will change with it. The Digital Waste Tracking (England) Regulations 2026 come into force on 1 October 2026 and, in phases, replace the paper waste transfer note with submissions to a government service. We will tell you before the phase that affects you, and what RouteRound will do about it. Until we say otherwise in writing, do not assume RouteRound submits anything to the digital waste tracking service.

10.6 Location. RouteRound stores a location fix only when someone taps check-in or check-out on a job. It also reads the device's current position, without storing it, in two other places: the "check this spot" tree-preservation-order lookup, and re-optimising the remainder of a round from where the user is now. It does not track anyone in the background and keeps no breadcrumb trail. Telling your staff that this happens is your responsibility as their employer, and clause 1.4 of the DPA is where we say so formally.

10.7 Compliance blocking is a convenience, not a control. The app can block a job from completion until required documents are signed, and can decline to schedule a crew for a site they are not qualified for. Those rules run on the information you have entered. They are only as good as your data, and switching them off remains your choice.

11. Third parties the service uses

11.1 RouteRound relies on other companies to run — hosting, database, email and payment providers, and public lookup services for postcodes, weather, mapping and planning data. They are listed, with what each receives and why, at /legal/sub-processors.

11.2 We remain responsible to you for their performance in providing the service.

11.3 Where the app opens a mapping or navigation link, that takes you to a third party's own service under their terms, not ours. What such a link discloses is set out in the sub-processor list, and it is more than people assume — read that row before you assume site addresses stay with us.

12. The Data Processing Agreement

12.1 The DPA is a schedule to these terms and takes effect when these terms do. Accepting these terms accepts it. You do not need to sign anything separately.

12.2 If your own procurement requires a countersigned copy, write to jack@routeround.co.uk and we will arrange it.

13. Ending the contract

13.1 You may cancel at any time under clause 6.3.

13.2 We may end the contract on 30 days' notice by email, and refund any part month you have paid for.

13.3 We may suspend or end it immediately if you materially breach these terms or the Acceptable Use Policy, if your use threatens the security or stability of the service, or if you do not pay. Where the circumstances allow, we will tell you first and give you a chance to put it right.

13.4 What happens to your data. For 30 days after the subscription ends you can still sign in and export your working data, subject to clause 7.3. After that we delete the cloud copy as described in clause 10 of the DPA — including the qualifications there, which are real and which you should read before relying on this sentence.

13.5 Your retention obligations survive ours. If you are required to keep waste transfer notes, consignment notes or safety records for a statutory period, export them before the 30 days run out. Ending your subscription does not end your legal duty to hold those records, and after deletion we cannot produce them for you.

13.6 Your data stays on your devices, and the field app keeps working there whether you subscribe or not.

13.7 Clauses 7.1, 8, 10, 13.4, 13.5, 14, 15 and 20 survive the end of this contract.

14. Liability

14.1 What we do not exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

14.2 What we do not accept. Subject to 14.1, we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, regulatory fines or penalties imposed on you, or for any indirect or consequential loss, however arising.

14.3 The cap. Subject to 14.1, our total liability arising out of or in connection with this contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the greater of (a) the total fees you paid us in the 12 months before the claim arose, and (b) £1,000.

14.4 Data protection liability. Liability under the DPA is subject to this clause 14, save where the UK GDPR provides otherwise and cannot be contracted around.

14.5 Why this looks harsh. RouteRound is £29 a month plus VAT, which is £34.80 inc. VAT for a UK customer who gives no VAT number; clause 6.1 says who charges that VAT and who does not. A cap tied to what you have paid is the only basis on which software at this price can be offered at all. If your risk requires more cover, tell us before you subscribe — the answer may be that RouteRound is not the right product for you, and it is better to establish that now.

14.6 Back up your own data. Your data lives on your devices as well as in our cloud, and you can export it at any time. Keeping your own copy of anything you cannot afford to lose is your responsibility.

15. Your responsibility to us

15.1 You will indemnify us against claims, losses and reasonable costs arising from your breach of clause 5, clause 10, the Acceptable Use Policy, or from data you put into RouteRound that you had no right to hold.

15.2 We will tell you promptly about any such claim, will not settle it without asking you, and will let you take over the defence if you want to.

16. Confidentiality

16.1 Each of us will keep the other's confidential information confidential, and use it only for this contract.

16.2 That does not cover information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law.

16.3 Your business data is your confidential information, and clause 6 of the DPA sets out what we actually do to protect it — including, honestly, what we do not do.

17. Changing these terms

17.1 We may change these terms. For anything that materially affects you we will give at least 30 days' notice by email and publish the new version with a new version number and date.

17.2 If you do not accept a change, cancel before it takes effect. Continuing to use RouteRound after that date accepts it.

17.3 We will not apply a change retrospectively to a month you have already paid for.

18. Complaints

18.1 Write to jack@routeround.co.uk. We will acknowledge within five working days and aim to resolve within 20.

18.2 Complaints about how we handle personal data go to privacy@routeround.co.uk and follow our complaints procedure, which has its own statutory timescales.

18.3 We do not subscribe to an alternative dispute resolution scheme, and we are not a member of any trade association or professional body that operates one.

19. General

19.1 Whole agreement. These terms, the DPA, the Acceptable Use Policy and the Privacy Notice are the whole agreement between us on their subject matter. Neither of us relies on any statement not written in them. This does not limit liability for fraudulent misrepresentation.

19.2 No waiver. Not enforcing a term once does not waive it.

19.3 Severance. If a clause is unenforceable, the rest stands.

19.4 Assignment. You may not assign this contract without our written consent, which we will not unreasonably withhold. We may assign it to a company that acquires our business, and will tell you if we do.

19.5 Third parties. Nobody other than you and us has rights under this contract, except that Apple Inc. has the rights described in the app store licence terms where you install RouteRound from the App Store.

19.6 Notices. Ours to you go to the email address on your account. Yours to us go to jack@routeround.co.uk, except security reports (security@routeround.co.uk) and data protection matters (privacy@routeround.co.uk).

19.7 Force majeure. Neither of us is liable for a failure caused by something genuinely outside our reasonable control. This does not excuse late payment.

20. Law and jurisdiction

20.1 These terms and any dispute arising from them are governed by the law of England and Wales.

20.2 The courts of England and Wales have exclusive jurisdiction.

21. Who we are

Desultory Ltd, registered in England and Wales, company number 17361684. Registered office: 133 Berrall Way, Billingshurst, England, RH14 9PQ. VAT number GB527464476. Desultory Ltd is registered for VAT, and still issues you no VAT invoice for your subscription — which sounds like a contradiction and is not. The price is £29/month + VAT (£34.80/month inc. VAT), and the VAT on it is added, collected and invoiced by Stripe as merchant of record under Stripe's own registration, because the supply to you is Stripe's rather than ours. Our number is published here because UK law requires a service provider to publish it once it is registered, not because we charge you under it. If you need a VAT invoice for your subscription, it is the one Stripe issues you at checkout.

General: jack@routeround.co.uk · Privacy: privacy@routeround.co.uk · Security: security@routeround.co.uk

Full company information: /legal/company